Settings

Who can do this

setting:update. Administration → Settings. Every role can read the thresholds — they are printed under the tiles that measure against them — but the menu entry follows setting:update, so Settings appears only for an administrator.

Device-stock SLA thresholds

chased. The nightly reminder, the exception tiles and the exceptions report all measure against these numbers, so a change here moves all three — no redeploy.

Setting	Key	Default	What it governs
Dispatch awaiting confirmation	stock.sla.dispatch-ack-days	7 days	Days a dispatch may wait for the contractor's confirmation before it is overdue.
Expired and still held	stock.sla.expired-return-days	30 days	Days an expired device may stay with the contractor before it is overdue.
Return awaiting acknowledgement	stock.sla.return-ack-days	7 days	Days a return may wait for TotalEnergies to acknowledge it before it is overdue.
Still at the repairer	stock.sla.repair-days	30 days	Days a device may stay at the repairer before it is overdue.

Edit changes one in place, and it applies at once.

note

The same number drives three things: the exception tiles on the dashboard and Stock Overview, the nightly reminder emails, and the Stock exceptions report. Lowering a threshold makes all three report more, immediately. That is the intended behaviour, not a fault.

Important — a threshold is a chase, not a rule. Nothing is blocked or revoked when one is exceeded. It changes who gets emailed and what appears on the exceptions list (The thresholds).